Vicaro for Zoom - Support
Contact us
Email support@vicaro.ai and a member of our team will reply. We aim to respond within one business day.
To help us resolve it faster, please include:
- What you were trying to do (for example, “my AI employee could not join an external Zoom meeting”)
- The name of the AI employee involved
- Roughly when it happened, with your timezone
- Anything the AI employee replied to you
Please do not send meeting passcodes or credentials. We never need your Zoom password.
Common questions
My AI employee says video calls are not set up
The capability is enabled per customer and is not a dashboard setting you can switch on yourself. Contact us and we will enable it for your organization.
It could not join a meeting hosted by another company
Zoom’s 2026 policy requires a bot joining a meeting hosted outside your own account to be authorized by a connected Zoom account. Connect one from the AI employee’s Tools tab → Zoom for video calls → Connect Zoom, then invite it to the meeting again. See the setup guide.
It never appeared in the participant list
Joining takes a few minutes rather than being instant, and a meeting with a waiting room needs a host to admit it like any other guest. Your AI employee messages you when it is in, and tells you if the join failed and why. For anything important, ask it to join ahead of time so the start-up happens before the meeting.
It is in the call but not responding
It stays quiet by default and answers only when someone says its name, by voice or in meeting chat. That is deliberate - it would be unusable otherwise. Check also that it has not been muted.
How do I disconnect Zoom or remove the app?
Disconnect from the AI employee’s Tools tab, or remove Vicaro from Manage → Added Apps in the Zoom App Marketplace. Full steps are in the setup guide.
Privacy and terms
Meetings are joined audio-only with recording disabled - no meeting recording is produced or stored. See our Privacy Policy and Terms of Use. For privacy requests, contact privacy@vicaro.ai.