# Vicaro for Zoom - Support

> Get help with the Vicaro Zoom integration.

Canonical: https://vicaro.com/zoom/support

[![Vicaro](https://vicaro.com/logos/vicarolight.svg)](https://vicaro.com/)

# Vicaro for Zoom - Support

Help with the Vicaro Zoom integration

## Contact us

Email [support@vicaro.ai](mailto:support@vicaro.ai) and a member of our team will reply. We aim to respond within one business day.

To help us resolve it faster, please include:

-   What you were trying to do (for example, “my AI employee could not join an external Zoom meeting”)
-   The name of the AI employee involved
-   Roughly when it happened, with your timezone
-   Anything the AI employee replied to you

Please do not send meeting passcodes or credentials. We never need your Zoom password.

## Common questions

### My AI employee says video calls are not set up

The capability is enabled per customer and is not a dashboard setting you can switch on yourself. Contact us and we will enable it for your organization.

### It could not join a meeting hosted by another company

Zoom’s 2026 policy requires a bot joining a meeting hosted outside your own account to be authorized by a connected Zoom account. Connect one from the AI employee’s **Tools** tab → **Zoom for video calls** → **Connect Zoom**, then invite it to the meeting again. See the [setup guide](https://vicaro.com/zoom/setup).

### It never appeared in the participant list

Joining takes a few minutes rather than being instant, and a meeting with a waiting room needs a host to admit it like any other guest. Your AI employee messages you when it is in, and tells you if the join failed and why. For anything important, ask it to join ahead of time so the start-up happens before the meeting.

### It is in the call but not responding

It stays quiet by default and answers only when someone says its name, by voice or in meeting chat. That is deliberate - it would be unusable otherwise. Check also that it has not been muted.

### How do I disconnect Zoom or remove the app?

Disconnect from the AI employee’s **Tools** tab, or remove Vicaro from **Manage → Added Apps** in the Zoom App Marketplace. Full steps are in the [setup guide](https://vicaro.com/zoom/setup).

## Privacy and terms

Meetings are joined audio-only with recording disabled - no meeting recording is produced or stored. See our [Privacy Policy](https://vicaro.com/privacy) and [Terms of Use](https://vicaro.com/terms). For privacy requests, contact [privacy@vicaro.ai](mailto:privacy@vicaro.ai).

Vicaro AI Ltd.

[vicaro.ai](https://vicaro.ai)